Customer Service Representative

Job Description:

Title: Customer Service Representative
Pay rate: $18-$20/hr
Shift timings: 1st shift Mon - Fri 8am to 430 pm
Location: Middletown, CT

-Must have organizational skills
-Temp assignment to provide coverage for someone on leave. Potential for extension or temp to hire if the situation changes internally.
-This is an on-site, in person position. Can not be done remotely.
-Customer service skills required.
-Must be willing to talk with customers and vendors.
-Computer skills required.
-Will be using MS Office and Outlook daily.
-Professionalism a must.
-Will answer internal call from client, in additional to calling vendors.
-Will handle invoice resolution.
-Steel toe shoes required if/when they go on the shop floor.
-Toe caps can be provided if needed.
-Dress code: jeans/long pants and collared shirt/blouse.
-Must be comfortable with heavy email, phone and personal interaction necessary to order items as customer requests.

Position Summary:

Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

•Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
•Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
•Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
•Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
•Place purchase requisitions and vendor purchase orders.
•Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
•Monitor the quality and timeliness of products and materials supplied;may coordinate the return of damaged goods and/or replacement items.
•Negotiate and coordinate vendor returns for aging, expired, or excess inventory;coordinate other liquidation activities as required.
•Follow-up on the status of purchase orders with vendors to ensure timely delivery;and communicate status of orders with customers.
•Communicate with vendors to resolve problems with timeliness and product quality.
•Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
•Research and resolve account payables nonconformance with suppliers.
•Identify opportunities for and document customer cost savings.
•Produce customer KPI measurement data.
•Follow all Vallen and customer Standard Operating Procedures.
•Adhere to LEAN operating practices;ensure worksite is professional, clean and neat at all times.
•Perform other duties as assigned.

Job Qualifications:

High school diploma or equivalent. Bachelor’s degree in a related field (e.G., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
•Excellent customer service.
•Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
•Mathematical aptitude for basic calculations.
•Self-starter with the ability to work independently.
•Strong attention to detail and accuracy.
•Demonstrated strong attention to detail, organizational and execution skills.
•Proficiency with MS-Office products.
•Strong verbal and written communication skills.