Customer Service Representative

Job Title: Customer Service Representative
Location: Edison, NJ 08837
Contract: 6 months, possible extension

Hours: 37.5-hour work week
Schedule: Onsite position
Interview: 2 virtual/TEAMS interviews
Fingerprint Required: Yes
Customer-Facing Role: Serve as the first point of contact for both internal and external customers, providing a professional and welcoming experience. Responsibilities include greeting visitors, managing inquiries through reception and phone channels, and assisting customers at the service counter while ensuring requests are handled promptly and efficiently.
Description:
" Provide excellent day-to-day customer service to agents, clients, and Field Management, in person, over the phone, or via electronic communication
" Assist with the workflow of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment
" Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters
" Assist in the training and development of agents in the areas of underwriting and new business (presentations, face-to-face, virtually)
" Facilitate the onboarding of new agents by processing their contracts and licenses
" Answer incoming calls and greet guests
" Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.

Qualifications
" Ideal candidate should have experience in a customer service and/or administrative role
" Excellent written and verbal communication skills
" Strong computer skills with proficiency in the Microsoft Office Suite
" Proven ability to multitask effectively
" Demonstrated professionalism, reliability, and strong organizational skills.
Basic Excel Skills