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Customer Service Representative

Green Bay Packaging

El Paso, TX

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JOB DETAILS
SKILLS
Accounts Receivable, Billing, Change Requests/Orders, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Establish Priorities, Exceeded Sales Goal, High School Diploma, Identify Issues, Interpersonal Skills, Life Insurance, Microsoft Office, Multilingual, Multitasking, National Sales, Order Delivery, Order Processing, Organizational Skills, Partner Sales, Prescription Drugs, Presentation/Verbal Skills, Price Quotes, Pricing, Problem Solving Skills, Process Capability, Product Design, Purchase Orders, Resolve Customer Issues, Returns Processing, Sales, Spanish Language, Time Management, Writing Skills
LOCATION
El Paso, TX
POSTED
Today
Position OverviewThe Customer Service Representative (CSR) position is responsible for providing high quality, consistent and efficient service to our customers through daily interaction with clients, sales representatives, production members, and co-workers. The Customer Service Coordinator willbe dedicated to working closely with customers and support our National Account Sales Team. Candidates will become knowledgeable with the production processes and capabilities to ensure they are providing excellent customer service to both internal and external customers. This person will be interacting with customers relative to the placement of orders, pricing, deliveries, complaints, and technical recommendations.Responsibilities* Provide timely and accurate information about incoming customer order status and product knowledge requests.* Process customer orders/changes and returns according to established department policies and procedures.* Process customer returns according to established department policies and procedures.* Work closely with accounts receivable department to resolve any disputed payment items.* Provide timely feedback to the Company regarding service failures or customer concerns.* Partner with Sales Representatives to meet and exceed each customer's service expectations.* Ability to prioritize a fluctuating workload.* Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.* Perform other duties as assigned.* Place purchase orders, secure delivery dates, monitor receipt and billing of outside fabrication orders with vendors.Responsibilities include managing multiple accounts through processing orders, expediting change orders, handling customer complaints, and coordinating timely deliveries. This candidate will be working with suppliers to purchase print plates and die boards according to specifications. Candidates will also be responsible for creating product designs according to customer requirements, providing price quotes, and creating print cards and box diagrams.Qualifications:* High school diploma required, associate or bachelor's degree preferred. A comparable combination of education and experience will be considered.* Strong customer orientation.* A minimum of one year in a Customer Service environment.* Superior organizational and time management skills.* Excellent verbal and written communication skills.* Exceptional interpersonal skills with previous experience interfacing with customers.* Must be able to interact with all levels within the Company.* Self-starter with the ability to work without direct supervision.* High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.* Computer skills with working knowledge of Microsoft Office software.* Previous data entry experience required.* Qualified candidates will have a commitment to providing outstanding service to our customers.* Candidates must possess a strong attention to detail, the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment.* Customer Service experience and excellent oral and written communication skills are required.* Bilingual in Spanish preferred* Proficiency in Microsoft Office is required.Compensation & BenefitsIn addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.Company OverviewStarted in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.

About the Company

G

Green Bay Packaging

Green Bay Packaging Inc. is a family-owned, vertically integrated and diversified company consisting of corrugated container plants, folding carton operations, recycled and virgin linerboard mills, pressure-sensitive label manufacturing, specialty converting operations, timberland, and land stewardship and management. Founded in 1933, this Green Bay, WI based company has over 3,600 employees and 37 manufacturing locations located in 14 states. We are dedicated to the innovative and responsible development of our products and resources, with an emphasis on quality, sustainability, and continuous improvement.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1933
WEBSITE
http://gbp.com/

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