Customer Service Representative

Emish Market is a Ukrainian grocery store located in Fife, WA, offering a wide selection of imported foods from Ukraine and other European countries. In addition to our full-service grocery store, we operate a busy café, bakery, and meat department. Our store serves a large and diverse customer base daily, and we take pride in creating a welcoming, community-focused environment where customers feel at home.

We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced retail and café environment, and is passionate about delivering excellent customer service.

The Customer Service Representative will be responsible for greeting customers, answering questions about products, assisting with purchases, and ensuring each guest has a positive shopping experience. This position also includes answering incoming phone calls, responding to customer inquiries, and handling concerns in a professional and friendly manner. In addition, you will assist with responding to Google reviews and providing product recommendations for grocery items, bakery goods, and café menu options.

Because this role supports both retail and café operations, it requires strong multitasking skills and the ability to stay organized during busy rush hours. Team members are expected to help maintain a clean and organized front-of-house area and support coworkers during peak times.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner
• Provide product recommendations across grocery, bakery, and café sections
• Answer phone calls and respond to customer inquiries
• Handle customer concerns and complaints with professionalism
• Respond to online reviews (Google)
• Support café and store operations during busy periods
• Maintain cleanliness and organization of customer-facing areas

Schedule: Wednesday - Sunday, 11:00 AM - 7:30 PM
Pay: $20-$22 per hour

Benefits
We offer competitive employee benefits including paid sick leave (1 hour per 40 hours worked), partial employer-covered medical insurance (75% for full-time employees), and paid vacation: 1 week after 1 year of employment and 2 weeks after 2 years.

Requirements

• Minimum 2 years of customer service or retail experience
• Fluent in Ukrainian or Russian (required)
• Weekend availability is required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced grocery store and café environment
• Ability to stand for long periods and lift up to 50 lbs