PLEASE READ BEFORE APPLYING Ukrainian and English language skills are REQUIRED.If you do not speak both languages, please do not apply. Applications without both language skills will be automatically rejected.Emish Market is a Ukrainian grocery store located in Fife, WA, offering a wide selection of imported foods from Ukraine and other European countries. In addition to our full-service grocery store, we operate a busy café, bakery, and meat department. Our store serves a large and diverse customer base daily, and we take pride in creating a welcoming, community-focused environment where customers feel at home.We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced retail and café environment, and is passionate about delivering excellent customer service.The Customer Service Representative will be responsible for greeting customers, answering questions about products, assisting with purchases, and ensuring each guest has a positive shopping experience. This position also includes answering incoming phone calls, responding to customer inquiries, and handling concerns in a professional and friendly manner. In addition, you will assist with responding to Google reviews and providing product recommendations for grocery items, bakery goods, and café menu options.Because this role supports both retail and café operations, it requires strong multitasking skills and the ability to stay organized during busy rush hours. Team members are expected to help maintain a clean and organized front-of-house area and support coworkers during peak times.Key ResponsibilitiesGreet and assist customers in a friendly and professional mannerProvide product recommendations across grocery, bakery, and café sectionsAnswer phone calls and respond to customer inquiriesHandle customer concerns and complaints with professionalismRespond to online reviews (Google)Support café and store operations during busy periodsMaintain cleanliness and organization of customer-facing areasSchedule: Wednesday - Sunday, 11:00 AM - 7:30 PMPay: $20-$22 per hourBenefitsWe offer competitive employee benefits including paid sick leave (1 hour per 40 hours worked), partial employer-covered medical insurance (75% for full-time employees), and paid vacation: 1 week after 1 year of employment and 2 weeks after 2 years.RequirementsMinimum 2 years of customer service or retail experienceFluent in English and Ukrainian/Russian (required)Weekend availability is requiredStrong communication and interpersonal skillsAbility to work in a fast-paced grocery store and café environmentAbility to stand for long periods and lift up to 50 lbs