Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer questions about products via phone while providing website navigation support and assisting with the application process
Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
Participate in projects or process improvements to drive operational excellence
Requirements
1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage of $19 per hour plus performance bonus opportunities
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Numbers & Facts
Location
Charlotte, North Carolina
Website
http://mycommunitybuilder.us
Skills
Career Developmentunmatched
Computer Skillsunmatched
Consultingunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Financial Servicesunmatched
High School Diplomaunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Online Bankingunmatched
Operational Improvementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Quality Metricsunmatched
Set Goalsunmatched
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