Customer Service Representative First Shift

About the Role:
Join Planet Fitness - Duo Fit, LLC as a Customer Service Representative on the First Shift! Be the friendly face that welcomes our members and ensures they have a fantastic experience at our gym in Columbus, OH.



Responsibilities:

• Provide exceptional customer service to all gym members and guests.
• Assist with membership inquiries and account management.
• Conduct facility tours and promote gym services and programs.
• Handle member check-ins and ensure a smooth entry process.
• Resolve member concerns and complaints promptly and professionally.
• Maintain cleanliness and organization of the front desk area.
• Support promotional activities and member engagement initiatives.
• Collaborate with team members to create a positive gym environment.

Requirements:

• High school diploma or equivalent; college experience preferred.
• Previous customer service experience, preferably in a fitness or retail setting.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in basic computer skills and point-of-sale systems.
• Positive attitude and a passion for fitness and health.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a commitment to providing outstanding service.

About Us:
At Planet Fitness - Duo Fit, LLC, we have been promoting a judgment-free fitness environment since our inception. Our members love us for our welcoming atmosphere and affordable membership options, while our employees appreciate the supportive team culture and growth opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.