Customer Service Representative

Be the first smile they see. The voice they trust. The heart of our front desk.

At Waggin' Tails Doggie Dude Ranch & Pet Lodge, we're a team that leads with compassion, connection, and care. As a full-service animal care facility offering daycare, training, lodging, and grooming, and connected to Fitchburg Veterinary Hospital for on-site veterinary support, we're proud to deliver a warm, welcoming experience for every guest and their person. We're looking for a Customer Service Representative, full-time or part-time, to bring warmth, efficiency, and energy to our front desk.

What You'll Do

• Greet clients and patients with warmth and professionalism, in person and over the phone
• Schedule and confirm appointments, keeping the day running smoothly
• Maintain accurate patient records and update charts in our digital systems
• Answer client questions with clarity and calm, especially when pet parents are stressed
• Process payments and handle day-to-day front-desk administrative tasks
• Coordinate between clients and the clinical team so nothing falls through the cracks
• Help create a five-star experience from the first phone call to the final tail wag

What We're Looking For

• 1-2 years of experience in a veterinary or pet care setting
• A people person who loves creating great client experiences
• Organized and detail-obsessed, comfortable juggling appointments, records, and communication
• A calm, kind multitasker who stays cool during the busiest moments
• Tech-savvy and confident navigating digital systems and client records
• A clear, compassionate communicator, especially under pressure
• Eager to grow in a facility that invests in training and team culture

Schedule

• Full-time or part-time
• Flexible shift, 4 to 10 hour shifts
• Rotating weekends
• No holiday shifts required

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.

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