Customer Service Representative

Overview

Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability

Pay:  $26.31/hr

The pay listed is the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

•  ABM offers a comprehensive benefits package.  For information about ABM’s benefits, ABM Employee Benefits | Front Line Team Members| | (Programa de Beneficios de ABM)

Responsibilities

• Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary.
• Supervisors should be prepared to work any assign posts given to them at any point.
• Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
• Must be in communication with patrons and be able to solve a patron’s problem at entry lanes, exit lanes and pre-paid stations.
• Do not leave assigned post unattended without prior approval from the SIC.
• Must be able to understand and use the Revenue Control system.
• Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
• Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor’s log.
• Check accuracy of time stamped by all time clocks at least once during assigned shift.
• Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
• Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
• Supervise elevators, escalators at locations if required to satisfy operational needs.

Qualifications