Customer Service Representative

Job Description:

DieselUSA Group, a Jasper Holdings company, is dedicated to providing exceptional products and services. With a proud history dating back to 1950, we have established ourselves as a trusted partner for customers across various industries, including automotive, construction, agriculture, and marine. We pride ourselves on our commitment to quality and customer service.

We are seeking a full-time Parts Counterperson for our location in Fort Wayne, Indiana.

 Parts Counterperson Benefits

• Full-time, family-friendly work schedule of 8:00 a.m. to 5:00 p.m.
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Company provided life insurance
• TWO retirement plans - 401K and Employee Stock Ownership Plan (ESOP)
• DieselUSA Group is part of the nation’s 23rd largest ESOP
• 401K plan includes an employer match
• Current stock price is $1515.93 per share
• Paid Time Off starts immediately
• 8 paid holidays
• Associate Assistance Plan

Parts Counterperson Requirements

• One year of experience related to the sales of automotive parts and services
• Basic understanding of diesel parts and equipment
• Familiarity with inventory management systems and parts databases
• Excellent communication and people skills
• Ability to diagnose customer issues and identify parts needed
• Excellent attention to detail
• Ability to stand and be physically active during your shift
• Physical ability to frequently life and move up to 50 pounds
• Must have a valid driver's license

Parts Counterperson Responsibilities

• Answer phone calls and greet in person customers
• Identify parts needed based on customer descriptions and equipment details
• Use computer databases and online resources to look up part numbers, pricing information and availability
• Maintain lost sales tracking
• Process customer orders
• Provide the same support to Service Technicians and Outside Sales Associates
• Assist in regular cycle counts
• Process core returns and exchanges

Pay Range:

$20.00 - $24.00 hourly

Diesel USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.