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Customer Service Representative (FULL TIME)

Midas of Clinton Township and Troy

Clinton Township, MI

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Calendar Management, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Health Insurance, High School Diploma, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Service Delivery, Special Offers, Time Management, Writing Skills
LOCATION
Clinton Township, MI
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Free uniforms
  • Health insurance

About the Role:
Join Midas of Clinton Township and Troy as a full-time Customer Service Representative! Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers in a fast-paced automotive environment.



Responsibilities:
  • Assist customers with inquiries and provide accurate information about services and products.
  • Schedule appointments and manage customer follow-ups to ensure satisfaction.
  • Process payments and handle transactions efficiently and accurately.
  • Maintain a clean and organized front desk and waiting area.
  • Collaborate with technicians to ensure timely service delivery and communication.
  • Handle customer complaints and resolve issues with professionalism and empathy.
  • Promote special offers and services to enhance customer experience.
  • Utilize CRM software to track customer interactions and feedback.
Requirements:
  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in a customer service or retail role, preferably in the automotive industry.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric attitude.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Basic computer skills and familiarity with CRM systems.
  • Availability to work flexible hours, including weekends.
  • Positive demeanor and a passion for helping others.
About Us:
Midas of Clinton Township and Troy has been serving the community for over 30 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love our commitment to quality and our employees appreciate our supportive work environment and opportunities for growth.

About the Company

M

Midas of Clinton Township and Troy

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