About the Role:
Join Midas of Clinton Township and Troy as a full-time Customer Service Representative! Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers in a fast-paced automotive environment.
Responsibilities:
- Assist customers with inquiries and provide accurate information about services and products.
- Schedule appointments and manage customer follow-ups to ensure satisfaction.
- Process payments and handle transactions efficiently and accurately.
- Maintain a clean and organized front desk and waiting area.
- Collaborate with technicians to ensure timely service delivery and communication.
- Handle customer complaints and resolve issues with professionalism and empathy.
- Promote special offers and services to enhance customer experience.
- Utilize CRM software to track customer interactions and feedback.
Requirements:
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service or retail role, preferably in the automotive industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems.
- Availability to work flexible hours, including weekends.
- Positive demeanor and a passion for helping others.
About Us:
Midas of Clinton Township and Troy has been serving the community for over 37 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love our commitment to quality and our employees appreciate our supportive work environment and opportunities for growth.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
www.midas.com