A Customer Service Representative (CSR) is responsible for managing and responding to inbound customer service and order processing contacts for One World Directs' many client's. The role of the CSR includes but is not limited to; answering customer questions, solving customer issues and completing order processing. A CSR is expected to exhibit a high level of quality customer service consistent with OWD guidelines. CSR's may at times, be asked to take on additional responsibilities such as problem forms, manual orders or other duties as assigned.
Responsibilities
*Order Entry*Answering customer service related questions*Taking inbound calls/chats/emails*Staying current on client changes*Some Up-selling and cross-selling involved
Required skills and attributes
*Typing and computer skills, with general knowledge of Microsoft windows.*Ability to clearly communicate*Must be able to work closely with other employees*Professional demeanor*Ability to learn about different clients and a variety of products
Minimum Requirements
*High school or GED equivalent required*Previous customer experience preferred
We are seasoned experts in e-commerce order fulfillment and customer support and we’ve been trusted by the likes of Sony, BMW and Facebook since 1994. We operate fulfillment centers in Southern California, Ohio and South Dakota and we have a customer service center in South Dakota. Our goal is to make a positive impact in our communities and in the world at large, but we take special pride in the effort we make to have a positive impact in the lives of our employees. We offer competitive pay and benefits, and support employee engagement initiatives.Our culture is built on a foundation of core values that create a supportive and empowering workplace.
While working at OWD, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and rewarding. You’ll be an essential element of our progress: trusted and supported to make a positive impact on the very future of our business. You’ll have the opportunity to use your knowledge, skills and experience to their full potential, achieving both professional and personal success.