Customer Service Representative - Full Time Spay/Neuter Services

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities:

• • Schedule and manage client appointments using practice management software
  • Maintain accurate electronic medical records (EMR) and client documentation
  • Monitor and track inventory, ensuring timely updates in the system
  • Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
  • Provide exceptional customer service with a friendly, professional, and compassionate approach
  • Communicate clearly with clients and relay important information to veterinarians and management
  • Educate clients on responsible pet ownership, animal care, and available services
  • Accurately process cash and credit card transactions
  • Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
  • Keep workstations clean and organized at all times
  • Stay informed on services, programs, and promotions to better assist clients
  • Promote services, programs, and donation opportunities in alignment with organizational policies
  • Follow all safety, sanitation, and disease control protocols
  • Perform general facility upkeep and support daily operations as needed

Requirements

Qualifications & Expectations:

• Reliable attendance and strong work ethic
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent.
• Ability to handle stressful situations and good problem solving skills.
• Ability to work cooperatively with a diverse group of people.
• At least 6 months prior customer service experience answering phones and money handling experience.
• High comfort level with computers specifically a working knowledge of Microsoft products.

Benefits

$17.50/hour.

Temp to hire position. Approximately 40 hours/week.

Monday-Friday 7:00AM-3:30PM

• • Compensation & Benefits (when eligible)
  • • Health Insurance
    • Dental & Vision Insurance
    • Supplemental insurance such as disability, cancer, accident insurance.
    • Life Insurance
    • Vacation and Sick Leave
    • 11 Holidays per year
    • 401(k) with employer contribution (for qualifying hours)
    • Employee pet care discounts