We’re looking for a Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations, while identifying opportunities to educate and upsell customers on Brio products. This is a great opportunity for someone who is detail-oriented, coachable, and energetic, with strong communication skills and a desire for growth within the company.
What you'll do
Handle high volume inbound calls and provide timely, professional support
Assist customers with product setup, troubleshooting, and technical guidance
Process claims, replacements, and warranty related requests
Resolve customer concerns with a strong focus on customer satisfaction and retention
Accurately document interactions and updates in internal systems
Identify opportunities to upsell products or services (no commission, bonus incentives available)
Collaborate with internal teams to ensure smooth resolution of customer issues
Maintain a positive, solution-oriented attitude in a fast-paced environment
Qualifications
1–2+ years of call center or high-volume customer service experience
Experience supporting e-commerce customers is a plus
Familiarity with ERP systems (Sage preferred) is a plus
Experience using Salesforce or similar CRM tools is a plus
Strong communication skills with a bubbly, personable, and professional demeanor
Ability to handle constructive feedback and continuously improve performance
Highly detail-oriented with strong organizational and follow-up skills
Comfortable multitasking and managing multiple priorities
Basic computer skills (Excel, Word, Outlook)
Reliable attendance and strong work ethic
What we're looking for
Someone who genuinely cares about the customer experience
A team player who brings positive energy to the workplace
A quick learner who can adapt to new systems and processes
A self-starter who can work independently while staying aligned with team goals
Someone interested in long-term growth opportunities within Brio
Pay
$24.00 per hour
Performance-based bonus incentives tied to sales and customer outcomes
Opportunity for career growth and advancement within the company
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including: