Customer Service Representative

Job Summary

As a Customer Care Support you are the front line for sales personnel and customers. You will ensure that customers are satisfied by answering product and service questions, customer delivery inquiries and offering product and service recommendations. Additionally, you will process orders, work on customer outages, back orders, and research product solutions.

Primary Responsibilities

• Manage incoming calls and customer inquiries with positive attitude.

• Assist customers with placing orders.

• Assist sales reps. with orders and communicate issues.

• Obtain all information necessary to accurately enter orders.

• Offer product suggestions regarding specials, promotions, and quantity price breaks to increase sales volume.

• Research & communicate with appropriate personnel or customer when problem solving for status of customer orders.

• Process customer returns.

• Utilize live chats with customers to assist with internet ordering.

• Set up online accounts.

• Process daily billing

• Other duties as assigned. Job Duties/Responsibilities

Required Skills

Job Duties/Responsibilities

• Basic computing knowledge including Microsoft Office applications.

• Demonstrate ability to navigate between various programs including Excel.

• Problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned.

• Ability to collaborate with team.

• Action oriented and self-disciplined.

• Organized and detail oriented.

• Maintain professional written and verbal communication.

• Ability to maintain composure in escalated situations.

• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.

• Ability to adapt to changes in the work environment.

• Excellent customer service skills both internal and external

Qualifications

• High School or equivalent

• 6 Months - 1 Year Office Products Experience Preferred

• Customer Service/Telemarketing Experience Preferred

• Data Entry Experience

Other

• Excellent Customer Relation Skills

• Accuracy Skills

• Basic Math Skills

• Average Keyboard Skills (40 wpm)

• Ability to lift 15-25 pounds; ability to lift 50 pounds as needed.

• Stand/Bend/Reach during the day

• 85 % of work activity at desk