Customer Service Representative

Compensation is based on a $3 tip credit. Employees have an opportunity to get paid more then their hourly wage based on the overall stores performance with a tip pool contributed to by customers when placing orders. $3 of your hourly wage is a tip credit. If the tip credit does not meet the hourly wage your pay will be adjusted to ensure your wage never falls below the expected total hourly wage including tips.

Urgent Hiring at Edible Arrangements: Customer Service Representative

Are you looking for a dynamic and supportive work environment where your contributions truly matter? Do you thrive in a fun and enthusiastic atmosphere that celebrates life's special moments? If so, we want you on our team!

At Edible Arrangements, we are not just about delicious fruit bouquets; we are about creating memorable experiences for our customers. Join our highly skilled team as a Customer Service Representative and enjoy perks such as a flexible schedule and employee discounts. You'll develop valuable skills in customer relations while making a positive impact on our customers' celebrations!

Main Responsibilities

• Provide exceptional service and product information to customers.
• Resolve service and product issues quickly and efficiently.
• Ensure customer satisfaction and a pleasant user experience.

Key Responsibilities

• Answer service and product inquiries to attract potential customers.
• Recommend additional services and products based on customer needs.
• Maintain and update customer records accurately.
• Clarify and resolve customer complaints effectively.
• Determine the root cause of issues and provide adequate solutions.

Qualifications

• Strong multitasking and problem-solving abilities.
• Excellent communication and listening skills.
• Ability to analyze information and resolve conflicts.
• Proficient in documentation and maintaining customer records.
• Passion for providing top-notch customer service.

Plus:

• Tips compensated as portion of pay where pay will never be below the hourly pay rate for the position but could be more. Hourly rate is $3 less where the remaining is tips. If tips are less then $3 the difference will be made up to ensure the pay rate is not less then posted for the position.
• Incentive program- eligible after 90 days and if qualified for the pay period each hour worked will be compensated an additional $1 an hour for that pay period.

Why Join Us?

• Be part of a loving and motivated team.
• Enjoy a flexible work schedule that fits your lifestyle.
• Receive bonus pay for your hard work and dedication.

Location: Store #151 4719 W Gate City Blvd, Greensboro, NC 27407, USA

Ready to make a difference? Apply now and become a valued member of Edible Arrangements!

Edible was founded in 1999 with one deliciously different idea: a fruit bouquet. Since then, we’ve grown into America’s favorite gifting brand, with over 600 franchise locations, a world-class eCommerce function and millions of customers every year. Through all that growth, one thing hasn’t changed: our commitment to helping people celebrate what’s good in life!

Salary

$12.50 per hour

Benefits

Bonus pay, Flexible schedule, Employee discount

Job Type

Part time

Schedule

Monday to Friday, Weekend availability