Customer Service Representative

Overview

Client Service Representative (CSR) - Full-Time or Part Time

Greensboro, NC

At North Elm Animal Hospital, we're not just a veterinary hospital-we're a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We're growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice-bringing warmth, organization, and a little sparkle to every client interaction.

Our Mission

Our mission at North Elm Animal Hospital is to exceed our client's expectations by providing exceptional and compassionate care. We treat our patients as if they were our own.

Why You'll Love Working Here

At North Elm Animal Hospital:

• We treat every pet like family and every team member like gold.
• Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.
• We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and laser therapy.
• We take our work seriously but love a good laugh together and cheering on our patients!

Is This You?

• You have 1-2 years of experience in a veterinary client-facing role.
• You're the kind of person who can make anyone feel welcome-from nervous pet parents to excited new puppy owners.
• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.
• You're highly organized and detail-oriented-nothing slips through the cracks on your watch.
• You communicate clearly, kindly, and professionally-whether it's over the phone, email, or in person.
• You're comfortable discussing services, estimates, and payments with confidence and empathy.
• You're a team player who supports both clients and the medical team to keep the day running smoothly.
• You genuinely love animals (even the spicy ones).

Bonus Points If You

• Bring a sense of humor and love being part of a fun, collaborative team

Schedule

• Day shift
• 8-hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

The pay for this position starts at $16 per hour, based on experience, skills.

Perks+Benefits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

If you're ready to be the welcoming voice of our hospital, we'd love to hear from you. Apply today.

Check us out: www.northelmanimalhospital.com

North Elm Animal Hospital is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.