Customer Service Representative

We are currently recruiting for a detail-oriented and customer-focused Customer Service Representative job in High Point, NC to support professional/B2B customer accounts within the furniture and design industry. This is a fully on-site role. This position serves as a key point of contact throughout the customer order lifecycle, providing support from initial quotations and order entry through logistics coordination, invoicing/account questions, and after-sales service. The ideal candidate is highly organized, comfortable working across multiple technology platforms, and able to balance excellent customer service with accuracy and follow-through. This position works closely with Sales, Logistics, Finance, and other internal teams to ensure customer needs are handled efficiently and professionally.

Responsibilities

• Manage and support customer accounts throughout the full sales and order process, from initial quotation through delivery and after-sales support.

• Prepare standard customer quotations and provide timely follow-up.

• Enter, process, and maintain customer orders with a high degree of accuracy.

• Coordinate logistics and order-related activities to help ensure a smooth customer experience.

• Provide ongoing customer service and after-sales support, addressing questions and helping resolve issues.

• Partner with Finance to assist with customer account, invoicing, and related A/R matters.

• Serve as an internal advocate for customer needs while balancing overall business requirements.

• Communicate regularly with professional customers, including interior designers, architects, retailers/dealers, hospitality organizations, real estate developers, and commercial clients.

• Navigate multiple technology platforms throughout the day to locate information, maintain records, and support customer requests.

• Follow established processes, procedures, and reference materials to ensure consistency and accuracy.

• Prioritize competing requests based on urgency and business impact.

• Collaborate effectively with team members while also independently managing assigned responsibilities.

Qualifications

• Associate degree in Business or a related field preferred; equivalent relevant work experience will also be considered.

• At least 2 years of previous experience in customer service, account support, order management, sales support, or a similar B2B environment preferred.

• Proficiency with Microsoft Excel, Outlook and Sharepoint.

• Experience with an ERP and CRM is highly preferred.

• Experience working within multiple systems or technology platforms simultaneously.

• Strong written and verbal communication skills.

• Excellent attention to detail and commitment to accurate order and account information.

• Strong critical-thinking, problem-solving, and organizational skills.

• Ability to prioritize responsibilities and respond to time-sensitive customer needs.

• Comfortable working independently while communicating proactively with the broader team.

• Willingness to ask questions and seek assistance when appropriate.

• Customer-focused, professional, collaborative, and solutions-oriented.

Pay Details: $45,000.00 to $55,000.00 per year

Search managed by: Kristin Yates

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.