Customer Service Representative

Description: In this role, you will be the first point of contact for our clients, helping ensure a seamless and positive experience. You will assist clients in identifying the services they need, answer questions about their applications, and coordinate appointments with our technicians. Responsibilities: Help identify what type of service our clients need Answer questions our clients may have about their specific applications Create a positive experience for our clients Schedule our clients appointments with our technicians Become knowledgeable of product line, basic functionality and warranties Answer client inquiries about equipment, service, maintenance, and billing requirements Schedule and work with tech team to ensure timely installment and servicing of equipment Prep daily paperwork Contact clients to inform of and schedule routine maintenance services Follow up on sales quotes provided by the field team as needed Research properties for address accuracy Perform other job-related duties as assigned. Requirements Passionate about customer service Professional, flexible and detail oriented Proficient written and verbal communication skills Hands-on problem solver & be able to make sound decisions Self-motivated Multitasker Comfortable working in a team environment Qualifications & Skills: Comfortable in a fast-paced or high-pressure environment Proficient in Microsoft Office Products Effective conflict resolution and problem-solving skills Requires a High School diploma or equivalent