Benefits:- Employee discounts
- Opportunity for advancement
- Training & development
Scope of Position
A Customer Service Representative is primarily responsible for accurately entering raw data into digital systems, like spreadsheets and into a catalog data entry platform.
Processing phone orders verifying it's accuracy and other clerical duties. Working as a team with one common goal which is "customer satisfaction".
This position is a seasonal from October till Christmas/December.
This position is full-time during Q4. Must be able to work some weekends between Thanksgiving and Christmas.
Key Responsibilities
· Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
· Ability to handle a large volume of inbound and outbound calls promptly and professionally.
· Ability to learn and master order processing using company software within the order entry system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
· Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers to re-sell and retain.
· Provide exceptional customer service and customer support.
· Perform other duties as requested by the supervisor.
· Respond promptly to customer inquiries.
· Receive and process customer complaints.
· May perform tasks for other departments.
· Must be able to multi-task and stay focused.
· Track shipments to ensure on-time delivery.
· Working Conditions
- 100% of the time at a desk.
Minimum Qualifications
- Experience with computers, customer service, data entry and multi-phone lines required.
Performance Metrics
To be determined by the Customer Service Manager.