Description & Requirements
Location:On-site inPhoenix, AZ
Starting Pay:$17.42/hr. plus potential bonus opportunities
Schedule:Limited-ServiceFull-Timepositions available
Site Hours:24/7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly desirable with a 10% shift differential for hours worked between 7 p.m.and 5a.m.
Make a Difference by Helping People Navigate Healthcare with Confidence
Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.
You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work:
- Competitive Compensation:
- $17.42/hrbase pay + 10% shift differential
- Potential to earn additional bonus incentives for eligible employees increasing overall compensation
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.