Customer Service Representative

Job Title: Customer Service Representative

Industry: Telecommunications

Location: Herndon, VA

Assignment Type: Contract | Hybrid (3-4 days onsite)

Pay: $22.00-$23.00 per hour

Work Schedule: Monday-Friday | 8:30 AM-5:00 PM | 40 hours per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

Our client is a well-established organization within the telecommunications industry that provides specialized regulatory and operational support to businesses across multiple sectors. Known for its collaborative culture and commitment to customer service, the organization offers employees the opportunity to develop industry knowledge while working alongside an experienced team.

Job Description:

We are seeking a detail-oriented Customer Service Representative to provide exceptional support to customers while assisting internal teams with administrative and operational functions. This role combines customer communication, data management, and project coordination in a fast-paced, team-oriented environment. Comprehensive training will be provided to help you learn industry-specific systems and processes.

Key Responsibilities:

• Answer incoming customer phone calls and respond to shared email inquiries in a professional and timely manner.
• Direct customer requests to the appropriate internal departments when necessary.
• Enter, update, and maintain customer records using proprietary software and internal databases.
• Support operational staff with administrative tasks and project coordination.
• Review documentation for accuracy and ensure records are complete and organized.
• Build positive customer relationships through responsive and solution-focused communication.
• Assist with additional team projects and administrative duties as assigned.

Qualifications:

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• Previous experience in customer service, administrative support, project coordination, or a related field.
• Excellent verbal and written communication skills.
• Strong attention to detail with exceptional organizational abilities.
• Comfortable learning new software and technical processes.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience using CRM or membership management systems is a plus.
• Interest in telecommunications, technology, or regulatory industries is highly desirable.
• Positive attitude, strong work ethic, and ability to thrive in a collaborative team environment.

Additional Details:

• Hybrid schedule with 3-4 days onsite.
• Contract assignment expected to last several months.
• Team size: Approximately 7-10 employees.
• Interview process includes a virtual interview followed by an onsite interview.

Perks:

• Hybrid work environment.
• Comprehensive training provided.
• Opportunity to gain experience in the telecommunications industry.
• Collaborative and supportive team culture.
• Exposure to specialized regulatory and operational processes.
• Opportunity to expand technical and professional skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.