Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.
Position Overview
We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.
Key Responsibilities
Answer inbound calls and respond to patient inquiries regarding DME products and services
Process orders, verify insurance eligibility, and obtain authorizations
Coordinate with clinical staff, referral sources, and delivery teams
Maintain accurate patient records and documentation
Educate patients on equipment use, policies, and coverage
Resolve concerns with professionalism, empathy, and urgency
Qualifications
1+ year of customer service experience (healthcare or DME experience preferred)
Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
Strong communication and problem-solving skills
High attention to detail and ability to multitask
Proficiency in EMR/CRM systems and Microsoft Office
Bilingual (Spanish/English) is a plus
What We Offer
Competitive pay
Health, dental, and vision benefits
Paid time off & holidays
Supportive team environment
Opportunities for growth and advancement
Why Join Us?
At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.