Customer Service Representative / House Cleaner

Molly Maid
  • Palmdale, California
  • Autofill and Review
30+ days ago

Job Description

We're looking for a very special person that can do both House Cleaning and help out as a Customer Service Representative in our office.

 

Great company! Great work environment!

No nights, no weekends! Family friendly hours.
• Great weekly pay and tips, paid training, and a family culture
All cleaning supplies and equipment provided as well as transportation to and from
  our customers’ homes.
• Opportunity for bonuses and incentives
Paid time off

Maid, House Cleaning and Housekeeper Responsibilities:

• Clean customer’s homes the Molly Maid way
• Communicate with customers and staff in a professional and courteous manner
• Have an eye for detail. Leave homes looking GREAT!

 

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Schedule estimates & cleans
  • Perform marketing functions to sell additional work and earn business
  • Return customer calls, respond to customer complaints, and resolve breakage issues
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Assist with personnel management, including hiring and recruiting functions
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years admin experience
  • Strong written and verbal communication skills  
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!





*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Numbers & Facts

LocationPalmdale, California

Skills

  • Administrative Skillsunmatched
  • Cleaning Equipmentunmatched
  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Detail Orientedunmatched
  • Financial Supportunmatched
  • Housekeeping/Cleaningunmatched
  • Maintenance Servicesunmatched
  • Marketingunmatched
  • Payment Processingunmatched
  • People Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Salesunmatched
  • Team Playerunmatched
  • Telephone Skillsunmatched
  • Trademarksunmatched
  • Writing Skillsunmatched

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