HireNow Staffing is actively recruiting two seasoned, highly skilled Customer Service Representatives to join one of our valued client partners in Houston, Texas. This temp-to-hire opportunity is ideal for customer-focused professionals who thrive in a fast-paced industrial distribution environment and enjoy building long-term customer relationships while supporting sales, operations, and warehouse teams. The successful candidates will serve as the primary point of contact for assigned accounts, ensuring exceptional service from order placement through fulfillment.
Key Responsibilities
Serve as the primary contact for assigned customer accounts, providing responsive and professional support
Build and maintain long-term customer relationships while managing account inquiries and service requests
Generate product quotations, purchase orders, and process order revisions accurately
Resolve customer order issues by coordinating with internal departments and external vendors
Research vendors for non-stock product availability and pricing
Partner with sales, operations, purchasing, and warehouse teams to ensure timely order fulfillment
Assist with inventory management initiatives and freight cost optimization
Investigate and resolve accounts receivable discrepancies and payment-related concerns
Produce customer activity reports and contribute toward departmental KPI objectives
Identify opportunities to introduce new products and support account growth through value-added solutions
Maintain accurate customer records while following established Standard Operating Procedures (SOPs)
Support LEAN initiatives and digital workflow processes throughout daily operations
Required Qualifications
Minimum 4 years of customer service, purchasing, warehouse, or industrial distribution experience
OR
Bachelor's degree in supply chain, Business, Finance, or a related field with a minimum of 2 years of relevant experience
Strong proficiency with Microsoft Word, Excel, Outlook, and the ability to quickly learn new software platforms
Excellent verbal and written communication skills
Strong mathematical aptitude for routine business calculations
Exceptional attention to detail and organizational skills
Self-motivated with the ability to work independently and manage multiple priorities
Ability to work fully onsite in Houston, Texas (remote work is not available)
Willingness to work occasional evenings or weekends with limited notice when business needs require
Ability to work within a business casual professional environment
U.S.-based applicants only
Must be authorized to work in the United States
Preferred Qualifications
Previous experience within industrial distribution or supply chain operations
ERP system experience (training will be provided)
Business-to-Business (B2B) customer service experience
Experience supporting purchasing, inventory, or logistics functions
Strong problem-solving and conflict resolution abilities
Experience working within KPI-driven environments
Ability to identify cross-selling or upselling opportunities while delivering outstanding customer service
HireNow Package
Compensation: $25.00–$27.00 per hour
Benefits: Comprehensive benefits package upon permanent hire, ERP training, professional development opportunities, and career advancement potential