We always do the right thing, the right way.
Job Title: Customer Service Representative
Job ID: 754
Location: Houston, Texas Onsite
Department: Sales
Reports To: Oscar Meza Sales Manager
Job Type: Full Time
Compensation: DOE
Summary:
At Aptiv Interconnect, we inspire the world's most innovative teams by doing the right thing, the right way. We are seeking a strategic customer service representative. The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.
Core Responsibilities:
- Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
- Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
- Efficiently entering customer orders into the system, ensuring all details are captured accurately
- Fielding customer inquiries and concerns, providing prompt and professional solutions-oriented support
- Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
- Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
- Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
- Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
- Provide insights and updates to Sales to help drive team success and meet customer expectations
- Research customer complaints and issues, and provide solutions that enhance customer satisfaction
- Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
- Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
- Proactive account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review
- Demonstrate Aptiv's core values of Think and Act Like Owners, One Team, & Play To Win (TOP).
Position Requirements:
Education & Technical Qualifications
- A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
- Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
- Experience with Rail Mass Transit, Marine Oil & Gas industry experience is preferred.
- Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
- Regulatory Compliance: U.S. Citizenship, security clearance, or other legal/export control requirements apply.
Certifications & Competencies:
- Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
- Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
- Ability to work independently and as a part of a team in a fast-paced environment
- Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams
Compensation, Benefits & Legal:
Total Rewards & Compensation
- Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.
Systems Proficiency:
- Google Workspace, ADP Lyric, ERP System.
EEO Statement
Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.
Internal Eligibility Criteria
To be eligible for an internal transfer or promotion, employees must have at least 12 months of service in their current role and must be in good standing (not currently on a Performance Improvement Plan or have received a formal disciplinary warning within the last 6 months).