Customer Service Representative

We have an amazing open for a Customer Service Representative, this will be onsite and the hours are from 7:30am-4:30pm Monday to Friday.

We are looking for candidates with a background in Logistics / customer service.

We are looking for candidates that have recent work experience with a logistics company.

Responsibilities:

1. Operate as the lead point of contact for all matters specific to assigned customers.

2. Build and maintain strong, long-lasting customer relationships.

3. Develop a trusted adviser relationship with key customers.

4. Ensure the timely and successful delivery of Company services and solutions according to customer needs.

5. Aid customers in identifying appropriate services and solutions based on their specific needs.

7. Identify growth opportunities for assigned customers and collaborate with the sales team to ensure growth attainment.

8. Assist with high-severity requests or issue escalations as needed.

9. Understand customers' service requirements and price services according to knowledge/understanding of the shipping process.

10.Enter and maintain data in CRM, WMS, and TMS. Ensure the integrity of the data for credible use as business intelligence.

11. Assist sales team with on-site customer appointments as needed.

12. Other tasks and responsibilities as assigned.

Qualifications: (includes education, special training/certifications)

1. Minimum High School Diploma or equivalent is required.

3. Prior experience in customer service or account management

4. Must be able to understand and think through the shipping process.

5. Strong proficiency in Microsoft Office Suite is required.

6. Excellent verbal and written communication skills.

7. Ability to multi-task.

8. Strong attention to detail.

9. Demonstrated ability to think critically.

10. Demonstrated ability to deliver results.

11. Ability to collaborate and work as a team is required.

Physical Requirements:

1. Stand or sit (stationary position) - Must be able to remain in a stationary position 50% of the time.

2. Walk (move, traverse) - Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

Pay $22-25 an hour depending on experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.