Customer Service Representative

DOGA has more than 60 years of experience in the development and production of automotive components. With affiliated companies in Italy, USA, Mexico, Brazil, China, India and Morocco we sale our products to more than 70 countries and operate in multiple markets, including industrial vehicles, buses, trains, agriculture and construction machinery, boats, motorcycles and passenger cars.

DOGA USA is looking for a Customer Service Representative with strong attention to detail, a curiosity for technology, and an interest in digitalization and automation.

In this role, you’ll support customers, process orders in SAP, track deliveries, and collaborate with teams across the business. You’ll also help us improve how we work by identifying repetitive tasks, improving data accuracy, and testing new digital workflows.

What You'll Do

• Communicate with customers and follow their questions through to resolution.

• Enter and maintain customer orders, schedules, and delivery information in SAP.

• Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.

• Help simplify manual tasks, reduce duplicate data entry, and improve how information is shared.

• Explore tools such as Excel, Microsoft 365, SAP, and workflow automation.

Who we're looking for

• Someone who is organized, dependable, comfortable with spreadsheets and systems, and eager to learn. You communicate clearly, enjoy solving problems, and look at repetitive tasks thinking: “There has to be an easier way to do this.”

• An interest in technology and process improvement matters. Familiarity with Excel, Power Automate, Power BI, ERP systems, or AI productivity tools is a plus.

• A high school diploma or equivalent is required. Further education or technical training in a related field is welcome but not essential.

What we offer

• $22–$27 per hour, based on experience, qualifications, and relevant technical skills.

• Medical, dental, and vision insurance, with DOGA USA currently paying 90% of premiums.

• 401(k) with a company match of up to 4% after 90 days.

• Company-paid life and short- and long-term disability insurance.

• 13 paid holidays, 40 hours of personal and sick time, and vacation starting at 10 days annually.

• Training in SAP, digitalization, automation, and process improvement.

If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!