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Customer Service Representative

Lakeland Industries

Huntsville, AL

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JOB DETAILS
SKILLS
Administrative Skills, Budgeting, Communication Skills, Computer Systems, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, ERP (Enterprise Resource Planning), High School Diploma, Manufacturing, Multitasking, Office Equipment, Online Chat, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Sales, Salesforce.com, Systems Maintenance, Team Player, Time Management, Writing Skills
LOCATION
Huntsville, AL
POSTED
4 days ago
CUSTOMER SERVICE REPRESENTATIVETitle: Customer Service RepresentativeLocation: Huntsville, AL (4 Days in Office, 1 Remote)Reports To: Customer Service ManagerCompany & Position OverviewAt Lakeland Industries, we're more than just a leader in the PPE sector-we're a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you're looking for a workplace that values creativity, teamwork, and purpose, you've found it.POSITION TYPE: ExistingPOSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.REPRESENTATIVE DUTIES AND RESPONSIBILITIES:* Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.* Correctly and timely entry of orders into Lakeland's ERP (Sage) system.* Be knowledgeable of technical/performance aspects of Lakeland & competitors' products and able to cross products.* Maintain paperless filing system as needed* Enter RGA requests into the computer system.* Perform various administrative duties or functions as needed.* Take initiative and complete tasks timely* Support and uphold the three pillars: Respect, Communication, and Accountability* Be proficient in the use of Lakeland's CRM (Salesforce) system.* Must be reliable and punctual.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Requirements: Data entry experience, customer service experience, detail-oriented, ability to professionally communicate via both verbal and written skills, MUST be able to multitask.Preferences: Customer service experience in a manufacturing environmentMINIMUM EDUCATION/EXPERIENCE:Education: High School Diploma or GED equivalentExperience: NAPREFERRED EDUCATION/EXPERIENCE:Education: Bachelor's degree from an accredited college or universityExperience: Customer service experience in a manufacturing environmentREQUIRED LICENSURE/CERTIFICATION/REGISTRATION: NAFINANCIAL RESPONSIBILITIES:Budget None to $20,000Revenue: None to $20,000Overall: NoneWORKING CONDITIONS / EQUIPMENT: Climate controlled environment; ability to sit for long periods of time at a desk and/or computer; ability to handle multiple and repeated phone calls and emails; ability to operate standard office equipment

About the Company

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Lakeland Industries

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