Customer Service Representative - Hybrid

Member Service Representative II (Temp-to-Hire)

Sacramento, CA | Hybrid Eligible

$22.00-$25.00/hour

A well-established healthcare organization in the Sacramento area is seeking experienced Member Service Representative II to join their growing team. This is an excellent temp-to-hire opportunity for customer service professionals who thrive in a fast-paced call center environment and are passionate about helping members navigate healthcare benefits, claims, and services.

The ideal candidate will have strong communication skills, a customer-first mindset, and previous experience in healthcare, health insurance, or an HMO environment.

Schedule

The Member Services department operates 7 days per week, with shifts scheduled between 7:00 AM and 8:00 PM. Candidates must be flexible to work assigned schedules within operating hours.

What You'll Do

• Serve as a primary point of contact for members, providers, brokers, and plan partners via phone, email, chat, and fax.
• Answer questions regarding health plan benefits, coverage, claims, policies, and procedures.
• Research and resolve complex member issues, ensuring timely and accurate follow-up.
• Assist with claims-related billing questions and concerns.
• Accurately document member interactions, appeals, grievances, and case resolutions.
• Support and mentor fellow Member Service Representatives by providing guidance on benefits, policies, and systems.
• Train and shadow new team members as needed.
• Educate members on self-service tools, online resources, and available programs.
• Collaborate with internal departments to resolve member concerns within established service standards.
• Handle sensitive and challenging customer situations with professionalism and empathy.
• Meet departmental performance, quality, and attendance expectations.

Qualifications

• Minimum 2 years of recent call center experience required.
• Previous experience in healthcare, health insurance, managed care, or HMO environments strongly preferred.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to navigate multiple systems while handling member inquiries.
• Comfortable working in a high-volume, fast-paced environment.
• Strong attention to detail and documentation accuracy.
• Ability to maintain confidentiality and professionalism when handling sensitive information.

Why Apply?

• Temp-to-hire opportunity with long-term career potential
• Hybrid work eligibility after training/qualification period
• Competitive pay: $22.00-$25.00/hour
• Opportunity to join a respected healthcare organization serving the Sacramento community
• Collaborative team environment with growth opportunities

Qualified candidates with call center experience, particularly within healthcare or health insurance, are encouraged to apply immediately. Interviews are being scheduled now.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.