Customer Service Representative I

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General Description

Responsible for providing efficient and professional services to the citizens of Galveston County at any Branch location. Process transactions accurately and proficiently as a point-of-sale operator for motor vehicles and property taxes. Performs moderately complex tasks, including inputting, validating, processing, and distributing a variety of documents and records. Gathers, organizes, documents, and oversees data, funds, and inventory while providing exemplary customer service to a demanding public.

Duties and Responsibilities

• Effectively and efficiently collect funds and distribute appropriate documents for specific services provided, including issuing motor vehicle license plates and registration renewals in conformance

with the Texas Transportation Code, RTS Manual, and GCTO policy

• Process timed/temporary permits (30/72/144 hour) in conformance with the Texas Transportation Code, RTS Manual, and GCTO policy
• Review and process disability placards and specialty plates in conformance with

the Texas Transportation Code, the RTS Manual, and the GCTO policy

• Collect current and delinquent ad valorem taxes in person and by mail in conformance with the

Texas Tax Code, GCTO policies, and ACT procedures

• Gain proficiency and stay current with Texas Transportation Code, TxDMV Administrative Rules, Texas Property Tax Code, and GCTO policies and procedures
• Update vehicle records and ensure compliance with regulations while providing support to customers
• Assist customers by mail, telephone, and in person to determine proper data to process simple motor vehicle transactions (e.g., renewals, disabled placards, specialty plates) and tax payments
• Ensure that all forms are up to date and well-stocked for customers
• Required to provide own transportation for assignment to any Tax Office Branch as deemed necessary by the Branch Coordinator and Chief Deputy Business Services
• Personally responsible/liable for transaction shortages
• Performs other duties as assigned

Minimum Education and Experience Requirements:

• Requires a high school diploma or GED equivalency
• Requires one year of experience providing customer service in an office environment
• Must be able to communicate clearly and concisely
• Must complete a minimum level of Fraud Training
• Strong cash-handling skills required, along with accurate mathematical skills
• Must be able to complete modules through the web-based RTS Vehicle Learning Management Division
• Fast-paced environment, quite often dealing with irate people and confidential information
• This position has frequent contact with the general public. The decisions made and information provided to the public may involve legal implications if incorrectly provided
• Responsible for the accuracy of documents provided in execution of duties

Physical Demands/Work Environment:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

The work is typically performed sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects.

The work is typically performed in an office.

Emergency Preparedness Tier Level: 4

Special Certifications and Licenses:

None.

Department: Tax Office

Salary: $34,906.00

The County of Galveston is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, disability, gender identity or expression, genetic information, veteran status or any other characteristic protected by law.