Customer Service Representative I

Pyramid Consulting, Inc
  • NYC, NY
  • Remote
  • $21 Per Hour
  • Instant Apply
1 day ago

Job Description

Immediate need for a talented Customer Service Representative I. This is a 06 months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-33607

Pay Range: $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:
  • Answering guest inquiries via email
  • Troubleshooting any issues relating to Resy products: Resy Consumer App & Resy.com
  • Providing basic support to our Resy users escalating any critical issues to our technical team
  • Educating Resy users to self-serve their dining needs through Resy
  • Working on other duties and projects as assigned
Key Requirements and Technology Experience:
  • Interest in working in a fast-paced hospitality-tech environment
  • Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
  • Passion for restaurants and the hospitality industry
  • Experience with front-line customer service
Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#san

Numbers & Facts

LocationNYC, NY (
Remote
)

Skills

  • Artificial Intelligence (AI)unmatched
  • Consultingunmatched
  • Customer Escalationsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Employee Benefitsunmatched
  • Financeunmatched
  • Hospitality and Tourismunmatched
  • Identify Issuesunmatched
  • Organizational Skillsunmatched
  • Restaurantunmatched
  • Short Messaging Service (SMS)unmatched

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