Customer Service Representative (ID #534421)

INSIDE SALES & SALES SUPPORT

Location: Alpharetta, GA

About the Role

We are seeking a motivated Inside Sales & Sales Support professional to join a growing team in the manufacturing and distribution industry. This role is ideal for someone who enjoys working in a fast-paced sales environment, building strong customer relationships, and providing organized, responsive support to both customers and the sales team.

The ideal candidate will be proactive, detail-oriented, and comfortable managing multiple priorities while working closely with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Manage inbound sales inquiries and prepare customer quotes
• Support the outside sales team with order processing and customer follow-up
• Maintain accurate CRM records and customer information
• Communicate with customers regarding orders, pricing, and product availability
• Coordinate with production, logistics, and customer service teams
• Identify opportunities for upselling and cross-selling
• Assist with sales reporting, forecasting, and analytics
• Build and maintain strong relationships with customers and business partners
• Provide timely and professional responses to customer questions and requests

Qualifications

• 2+ years of experience in inside sales, customer service, sales support, or a related role
• B2B sales or customer service experience preferred
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Detail-oriented with the ability to manage multiple priorities
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with CRM systems and Microsoft Office or Google Workspace
• Manufacturing, packaging, labeling, or industrial product experience is a plus

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