Customer Service Representative (ID #534898)

Job Description

Customer Service / Operations Assistant

We are seeking a reliable and customer-focused Customer Service / Operations Assistant to support daily customer service and administrative operations for a growing company in Napa.

Responsibilities:

• Answer incoming calls and assist customers with inquiries
• Track orders, shipments, and delivery status
• Coordinate shipment updates and delivery changes
• Communicate with carriers and customers to resolve issues
• Monitor shipment exceptions and customer requests
• Perform data entry, filing, scanning, and general administrative tasks
• Support the operations team with day-to-day activities

Qualifications:

• Previous customer service or administrative experience
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency including Microsoft Office
• Logistics, shipping, warehouse support, or wine industry experience is a plus

Schedule: Monday-Friday

8:00 AM - 4:30 PM

Compensation: $21.00 per hour

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