Duration: 12 Months Contract Shift Details: - If start time is at 12pm or later you can work remotely full time, come in during training hours.
- Training hours will be between M-F 8am – 4:30pm (first 4 weeks Hybrid), then 12p-8p for 3 weeks virtually.
- Once training is complete 3-4 months, permanent shift will be Tuesday-Saturday, estimate hours could be 9a-5p
- 24/7 call center first point of contact
- Ranges from 60-80 calls per day
- First point of contact (triage calls)
- Most of our calls are HCP, Pt, Page reps
Job Purpose- Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal personnel.
Your responsibilities will include:- Triage and respond to external customer and sales rep calls
- Send messages from internal/external customers to the sales force by pagers, cell phones, home phones, etc.
- Escalate and close pages via backups, if required.
- Maintain a professional presence in all situations by asking and providing information per procedures.
Required qualifications:- HS Diploma/GED Diploma required.
- 1 Year with associate in arts degree/diploma, or an equivalent combination of education/work experience.
- Experience in Microsoft Teams and Outlook
Shift:- Hybrid role - 3 days onsite/AH.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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