Customer Service Representative III/ Drinking Water Operations

Customer Service Representative III/ Drinking Water Operations

Salary

$22.64 - $26.00 Hourly

Location

718 E. Buress

Job Type

Full Time

Job Number

39844

Department

Houston Public Works

Opening Date

11/04/2026

Closing Date

11/16/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division: Houston Water

Reporting Location: 718 E Burress St, Houston, TX 77022

Workdays & Hours: Saturday - Friday, Rotating Shifts*

• Subject to change

DESCRIPTION OF DUTIES AND ESSENTIAL FUNCTIONS:

Houston Water Customer Service Section currently has an employment opportunity available for a Customer Service Representative III who is energetic, flexible, self-motivated and pay attention to detail that will function as a lead customer service representative and will work in a cross-functional team.

Essential job duties and responsibilities include:

• Functioning in a lead capacity to meet operational needs by assigning and evaluating job assignments of subordinate employees.
• Reviewing and handling customer general and escalated inquiries via email or telephone.
• Researching and reviewing inquiries by using various work systems and databases.
• Coordinating and communicating with other sections/divisions/departments to address concerns and inquiries.
• Creating and updating service requests and work orders, and dispatching work teams.
• Preparing daily reports and compiling information.
• Training new and current customer service representatives.
• Using MS Office applications (i.e. Outlook, Excel, Word) to complete different tasks efficiently.
• Performing other duties and special projects as requested and assigned to accomplish the vision and mission of the department as a whole.

Essential Attributes:

• Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.
• Accurate: Sets and maintains high personal work standards, while demonstrating an attention to detail and a focus on quality.
• High-Performing: Highly functional in a dynamic, challenging environment, with the ability to anticipate and remove obstacles that slow down or prevent programs from delivering on stated objectives.
• Quality of Service & Teamwork: Achieving high customer satisfaction and working cooperatively internally and externally to achieve the City's goals.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Department of Public Works and Engineering Emergency Management Position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Three (3) years of administrative or customer service-related experience are required.

Substitutions: Associate's degree may be substituted for up to two (2) years of experience. Bachelor's degree may be substituted for the years of experience.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference will be given to candidates with:

• Organizational, leadership, communication and problem solving skills;

• Knowledge of Microsoft Office;

• Knowledge of various asset management systems such as IMS, Infor, 311, etc.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2972.

If you need special services or accommodations 832-395-2972 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Which reflects your highest level of education completed.

• Less than a High School Diploma/ GED
• High School diploma/GED
• Associates degree
• Bachelors degree or higher

03

How many years of professional customer service or administrative experience do you have?

• Less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years or more
• No Experience

04

Do you have strong written and verbal communication skills?

• Yes
• No

05

Do you have strong written and verbal communication skills?

• Yes
• No

06

Are you willing to work rotating shifts, weekends, holidays and fill in when necessary?

• Yes
• No

07

List software applications are you proficient in using?

08

Describe your experience with following up on concerns and assuring they are resolved. ("See resume" is not acceptable. If no experience please insert N/A)

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/