Customer Service Representative

Front Desk Customer Service Representative
Location: 7140 East Washington Street, Indianapolis, IN 46219


About Us:
Get Fit is a community-focused fitness facility committed to helping members achieve their health and wellness goals. We take pride in delivering excellent customer service in a clean, motivating, and welcoming environment. We are currently seeking a Front Desk Customer Service Representative to join our team.


Position Overview:
As the first point of contact for members and guests, the Front Desk Customer Service Representative plays a key role in providing outstanding service and ensuring a positive experience at Get Fit. This position requires a friendly, professional, and detail-oriented individual with a passion for customer service and fitness.


Key Responsibilities:

• Greet and check in members and guests with professionalism and enthusiasm
  
  
• Answer phone calls, respond to inquiries, and provide accurate information regarding memberships, services, and programs
  
  
• Process new memberships, renewals, and cancellations in accordance with company policies
  
  
• Assist with point-of-sale transactions, including retail and service purchases
  
  
• Maintain a clean, organized, and professional front desk and lobby area
  
  
• Address member concerns and escalate issues to management when necessary
  
  
• Support daily operations to ensure smooth and efficient workflow
  
  
• Perform light administrative duties as assigned
  
  

Qualifications:

• High school diploma or equivalent preferred
  
  
• Previous customer service, front desk, or receptionist experience preferred
  
  
• Strong verbal and written communication skills
  
  
• Professional appearance and positive, outgoing personality
  
  
• Ability to multitask and remain calm in a fast-paced environment
  
  
• Reliable and punctual with strong attention to detail
  
  
• Basic computer skills; experience with POS or membership management software is a plus
  
  
• Availability to work mornings, evenings, weekends, and holidays as needed
  
  

Benefits:

• Complimentary gym membership
  
  
• Opportunities for professional growth and advancement
  
  
• Supportive, team-oriented work environment