Customer Service Representative - Indianapolis, IN

Maximus is hiring a Customer Service Representative - Eligibility Specialist for a full-time, onsite inbound call center role in Indianapolis, IN. You'll help people with Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) questions while processing applications, entering data, and updating benefits eligibility cases.What to ExpectThis is a fast-paced, phone-based position handling a high volume of inbound calls, often back-to-back. You'll speak with applicants, recipients, and other community members while researching information, documenting conversations, and updating cases in the State's eligibility system.If you enjoy helping customers, communicating clearly, and managing detailed tasks, this role offers meaningful work with career development opportunities. Location: Indianapolis, IN - On-siteBase pay: $18.00 per hour + bonus opportunitiesEmployment type: Full-time Class Start Date: January 2027 Call center operating hours: Monday-Friday, 7:00 a.m.-5:30 p.m.Benefits and Career DevelopmentPerformance-based bonuses: Opportunities for additional compensation based on performance️Health coverage: Medical, dental, vision, and prescription plans, plus a partially funded health savings account (HSA)Retirement savings: 401(k) retirement savings plan with company matching️Paid time off: PTO, holidays, and extended sick leave️Income protection: Life insurance and short- and long-term disability coverage Career growth: Career development and promotional opportunities, tuition reimbursement, and professional development through training programs, workshops, and conferences Well-being support: Employee Assistance Program (EAP), Maximus wellness programs, and resources for physical, emotional, and financial wellnessRecognition and perks: Employee recognition platform, employee discounts, and discounts on auto, home, renters, and pet insuranceEssential Duties and Responsibilities: - Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information. - Validate and calculate income, assess eligibility, and manage case referrals. - Engage regularly with program participants on a daily basis. - Potentially educate clients on fundamental program services and eligibility prerequisites. - Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility. - Fulfill additional responsibilities as delegated by Management.