Customer Service Representative/Inside Sales Representative

Are you looking for a varied and challenging position with an industry leader? FASTSIGNS of Spartanburg has an opening for a Customer Service Representative to join our team! This an opportunity to join FASTSIGNS, the leader in the sign making industry with over 700 locations world wide. This position allows you to be totally involved in the sales process, from initial customer contact, consulting with the customer to determine their needs and coming up with the solutions to meet the challenges they face.

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Continual Growth and Learning
• Ongoing Training Opportunities
• Monday-Friday:9:00 AM-5:30 PM No Weekends or Evenings

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, and establish/maintain follow up procedures.
• implement work orders and ensure timely delivery of finished orders
• Communicate with customers concerning scheduling and status of orders
• work with customers and staff to schedule installs
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.
• Assist in center marketing activities
• Handle customer payments and assist in collection of Accounts Receivable
• Administrative duties involving customer and vendor paperwork
• proactively call existing and prospective customers
• Be open to helping out in other departments such as production and possibly simple installations

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 1-2 years of retail or customer service/ inside sales experience
• Proactive sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Ability to think on your feet and offer consultative solutions
• Ability to work on computers to generate estimates and proposals
• Ability to work under pressure to output high volume, high-quality work
• Understanding of graphics programs and requirements. Knowledge of Adobe products a plus

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!