Customer Service Representative - Integrated Supply

Storeroom CSRs typically reside at a customer location and are responsible for providing exceptional service to Vallen\s customers by purchasing products, goods, and materials (stock, non-stock, or spot buy) that meet organizational standards of price, quality, timing, and reliability of supply. This is an in-person, on-site, temp-to-hire position. Schedule: Monday-Friday, 8:00 AM-4:30 PM. Dress code: business casual; steel toe shoes required. Works alongside Storeroom Attendants onsite and may occasionally assist in the Storeroom.

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• Perform procurement activities to meet customer\s current and anticipated demand for products/materials, aligned with Vallen\s purchasing strategies
• Review and approve inventory forecasts and daily replenishment recommendations from ERP/inventory management applications
• Assess existing orders to determine expediting/de-expediting actions for optimal delivery
• Place purchase requisitions and vendor purchase orders
• Research, assess, and recommend vendors/items to meet quality, pricing, and delivery standards
• Monitor quality and timeliness of supplied products/materials; coordinate returns of damaged/replacement items
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate liquidation activities
• Follow up on purchase order status with vendors; communicate order status to customers
• Resolve vendor issues related to timeliness and product quality
• Maintain and cultivate relationships with suppliers, vendors, and assigned customers
• Research and resolve accounts payable nonconformance with suppliers
• Identify and document customer cost-saving opportunities
• Produce customer KPI measurement data
• Follow Vallen and customer SOPs; adhere to LEAN operating practices
• Maintain a professional, clean, and neat worksite
• Assist with creating/tracking purchase orders, procurement requests, and order follow-through until delivery
• Receive orders in system once delivered
• Assist with invoice reconciliation
• Perform other duties as assigned

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• 1+ years of experience in Procurement - preferred
• Experience preferred over education

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• Customer service excellence
• Procurement and purchase order management
• ERP/Inventory Management system proficiency (SXE and SAP experience helpful, not required)
• Mathematical aptitude for basic calculations
• MS Office proficiency
• Strong verbal and written communication