Customer Service Representative - Inventory Department

Customer Service Representative - Inventory Department

Location: Fort Worth, TX

Pay: $22.25 per hour

Schedule: Wednesday-Saturday, 12:00 PM-10:30 PM

Contract Dates: November 9, 2026 - September 28, 2027, contract to hire

Job Overview

We are seeking a Customer Service Representative to support the Inventory Department. This position will assist customers and business partners with delivery-related questions, order changes, and issue resolution. The ideal candidate has strong customer service skills, is organized, and can multitask in a fast-paced environment.

Responsibilities

• Assist customers and business partners by phone and email.

• Handle customer complaints professionally and calmly.

• Identify, troubleshoot, and resolve customer issues.

• Monitor the progress of delivery routes.

• Scan haul-away pods and verify required stamps.

• Process delivery order changes and cancellations.

Qualifications

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

• High school diploma or equivalent preferred.

• At least one year of related experience preferred, ideally in a call center.

• Strong customer service and problem-solving skills.

• Excellent multitasking and organizational abilities.

• Ability to work under pressure while providing effective solutions.

Category Code: JN003

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SeniorityLevel: Associate