Customer Service Representative

Temp to Hire Customer Service Rep needed in Irvine!

M-F, 7:30am - 4pm, $22/hr to start.

Position Summary: Handles orders from various types of customers to include retail, wholesale orders for Food Service (vending companies and distributors), orders from the US Military, and sales activities for Central and South America. Processes orders. Interacts with brokers, regional sales managers, and shipping and accounting departments. Handles high volumes of emails and phone calls daily.

Position Responsibilities include:  

• Provides customer service support functions to include: filing, POD issue resolution, special order requests, maintain client/customer/broker lists, communicate late payment information , verify credits, communicates with other facilities.

• Processes/Inputs orders for assigned accounts, order changes and cancellations. Checks inventory. Places back orders as needed.

• Double-checks prices, pallet quantities, lead time, et cetera on each order.

• Cross-checks daily order entries

• Provides daily information to Brokers on shortages, overages, late or missing orders, etc. Tracks late orders upon request and provides information to requestor.

• Processes credits and debits.

• Communicates with warehouses on late deliveries and missed appointments.

• Handles shipments and payments for Central and South America. Negotiates shipping dates base on inventory of flavor changes. 

• Provides customer service support for the company’s military business

Requires 1-2 years exp. in a similar capacity. Military order processing and billing exp. highly desirable. Strong computer skills, excellent communication required. Knowledge of SAP and Bilingual English/Spanish highly desirable.