Customer Service Representative

Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support team supporting proactive customer outreach initiatives. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to follow established processes while identifying and escalating customer concerns when necessary.

Job Title: Customer Service Representative

Location: Itasca, IL

Pay Range: $25.00/hour

Shift: 8AM-5PM

What's the Job?

• Conduct outbound customer outreach calls following a provided script.
• Perform customer wellness and satisfaction checks to help ensure a positive customer experience.
• Verify account information and confirm customers are familiar with and connected to their assigned Account Manager.
• Document customer interactions and maintain accurate records.
• Identify customer concerns and escalate issues to the appropriate internal teams.

What's Needed?

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and engaging with customers.
• Excellent listening skills and attention to detail.
• Proficient with basic computer systems and data entry, with strong problem-solving skills and the ability to escalate issues appropriately.

What's in it for me?

• Competitive pay of $25.00 per hour.
• Consistent Monday-Friday schedule with no weekends.
• Opportunity to gain experience with a nationally recognized industry leader.
• Collaborative and professional work environment.
• Valuable customer relationship and communications experience.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.