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Customer Service Representative

Ascendo

Jacksonville, FL

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JOB DETAILS
SKILLS
Cargo/Freight, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Distribution Channel, Diversity, Door-to-Door Sales, Leadership, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Purchasing/Procurement, Sales, Sales Support, Salesforce.com, Spreadsheets, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Jacksonville, FL
POSTED
4 days ago
Customer Service Representative - Hiring ASAP

Ready to Make an Impact from Day One?

If you thrive in a fast-paced environment, love building relationships, and take pride in delivering outstanding customer experiences - this role is for you.

We are actively hiring a Customer Service Representative to join a collaborative, high-energy team. This position plays a critical role in supporting distributors, sales teams, and end-users while ensuring accuracy, efficiency, and satisfaction across every interaction. Interviews are happening now and we are looking to start someone ASAP.

What You'll Do

As the primary point of contact, you'll be the voice and problem-solver customers rely on:
  • Serve as the main liaison for distributors, end-users, sales representatives, and vendors
  • Guide inbound and outbound calls to resolution with professionalism and efficiency
  • Educate customers on product features, benefits, and terminology to support satisfaction and sales
  • Monitor order entry, order status, and shipment schedules to ensure on-time delivery
  • Coordinate freight quote requests and communicate with Logistics and Purchasing teams
  • Open and maintain customer accounts in Salesforce and SAGE
  • Track and follow up on drop-ship orders and open cases
  • Resolve product or service issues from start to finish - quickly and accurately
  • Maintain pricing and product information spreadsheets to support sales and service teams
  • Identify trends in customer satisfaction and communicate insights to leadership
  • Process incoming sales leads and route them appropriately
  • Submit freight claims and supporting documentation when needed
  • Conduct in-person trainings and presentations to stay current on product knowledge
  • Log all customer communications and activities in Salesforce
What We're Looking For
  • High school diploma or equivalent required (some college preferred)
  • Strong experience with Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • Prior experience using Salesforce and SAGE preferred
  • Excellent verbal and written communication skills
  • Highly organized with strong attention to detail
  • Ability to manage multiple priorities and deadlines independently
  • Customer-focused mindset with a team-oriented attitude
Why You'll Love This Role
  • Immediate hiring - start quickly
  • Be a key contributor in a growing, customer-focused team
  • Hands-on role with variety and daily interaction
  • Opportunity to build long-term professional relationships
  • Fast-paced environment where your work truly matters

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Katie Wright

About the Company

A

Ascendo

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