Customer Service Representative

Pay Rate: $19–$21 per hour
Employment Type: Contract-to-Hire

Job Summary

We are seeking a customer-focused Customer Service Representative to build and maintain strong relationships with customers while serving as a primary point of contact for product inquiries, order support, and issue resolution. This position requires excellent communication, organization, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is proactive, detail-oriented, and committed to delivering an exceptional customer experience.

Essential Duties & Responsibilities

• Serve as the primary point of contact for customers, sales representatives, and vendors, directing inquiries and coordinating appropriate follow-up.

• Respond to inbound calls and emails, make outbound calls, and maintain detailed records of customer interactions.

• Provide product information, pricing, availability, and recommendations based on customer needs.

• Monitor customer orders, verify order accuracy, track shipments, and coordinate delivery updates or expedited requests as needed.

• Assist with freight quotes, shipping inquiries, and claims involving damaged or lost shipments.

• Establish new customer accounts and maintain accurate customer records within company systems.

• Prepare customer reports, maintain product and pricing spreadsheets, and fulfill requests for product information, catalogs, and samples.

• Research and resolve customer concerns by identifying issues, coordinating solutions, and following up to ensure customer satisfaction.

• Coordinate with purchasing and logistics teams regarding order status, inventory availability, and changes in customer demand.

• Identify opportunities to improve customer satisfaction and recommend products or services that meet customer needs.

• Maintain accurate documentation of customer communications, open orders, and outstanding service requests.

• Participate in product training and presentations to maintain knowledge of products and services.

Education & Experience Requirements

• High school diploma or equivalent required; some college coursework preferred.

• Previous customer service experience, preferably in a distribution, manufacturing, or product-based environment.

• Strong working knowledge of Microsoft Office, including Excel, Word, and Outlook.

• Experience with CRM or ERP systems such as Salesforce and Sage is preferred.

• Experience handling customer orders, product inquiries, and order tracking is a plus.

Knowledge, Skills & Abilities

• Customer Service: Strong commitment to providing responsive, professional, and solutions-oriented customer support.

• Communication: Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.

• Organization: Ability to manage multiple requests, prioritize responsibilities, and meet deadlines while maintaining accuracy.

• Problem-Solving: Resourceful and proactive approach to researching issues and identifying effective solutions.

• Teamwork: Ability to build positive working relationships and collaborate across multiple departments.

• Technical Skills: Comfortable navigating multiple software systems, maintaining spreadsheets, and documenting customer interactions.

• Adaptability: Ability to work independently, take initiative, and thrive in a fast-paced environment.

Compensation & Employment Details

• Pay: $19–$21 per hour, depending on experience.

• Employment Type: Contract-to-hire opportunity with the potential for permanent employment based on performance and business needs.