Customer Service Representative

Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a 401k, and plenty of opportunities to grow personally and professionally. If you are looking for an exciting and fast-paced career that is both challenging and rewarding, Alaska Marine Trucking is where you want to be!

Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Juneau based team.

We're hiring! Join a stable, family‑owned company with decades of no layoffs and a collaborative, team-focused office.

Who we are:

Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska. We offer you long-term stability in a career that's as rewarding as it is an adventure!

What You Will Be Doing

• Answering a variety of customer information requests in person, by phone and email.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Carry out all duties with a strong commitment to excellent customer service.

What's In It for You:

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k) with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

What We Need from You (required)

• Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
• Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
• Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).

What Would Be Nice to Bring (preferred)

• Ability to show up to work on time and ready to work.

Your Schedule

• Full-time position and overtime.
• Willing to travel if needed.

Why should you join us?

• We're ethical and human. We don't get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.

Fine Print:

All employment offers are contingent on a satisfactory background check and pre‑employment drug screen.

Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.

At Alaska Marine trucking, we are proud to be an equal opportunity employer and are committed to an environment of mutual respect, diversity and inclusion. All qualified applicants will be considered.