Benefits:- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
Customer Service Representative (CSR)
Location: Kalispell, MT
Company: Aire Serv of Kalispell
Employment Type: Full-Time
About Us
Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.
Position Summary
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.
Responsibilities and Duties
· Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
· Schedule appointments for service, maintenance, and installations
· Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
· Return customer calls promptly to ensure satisfaction and resolve any concerns
· Perform marketing and sales functions to promote additional services and earn new business
· Maintain accurate customer records and job details in our system
· Coordinate with technicians and management to ensure smooth service delivery
· Perform other duties as needed, which may include cross-training in related positions to support office operations
Job Requirements
· Administrative experience preferred
· Strong written and verbal communication skills
· Detail-oriented with strong data entry skills
· Positive attitude and a team player who can also work independently
· General computer knowledge, including Microsoft Office
· Typing skills are a plus
Compensation & Benefits
· Compensation based on applicant experience
· Bonuses and commission pay available
· Paid time off and holidays
· Health benefits
· Opportunities for advancement
· Supportive and professional work environment