Customer Service Representative

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Position Summary

We are seeking a friendly and reliable Customer Service Representative to assist customers with questions, provide information about company services, and help resolve routine concerns. The ideal candidate enjoys working with people, communicating clearly, and contributing to a welcoming customer experience.

Responsibilities

• Respond to customer inquiries about company services, promotions, and general procedures.
• Provide accurate information and guidance based on customer needs.
• Listen to concerns, identify appropriate solutions, and escalate complex issues when necessary.
• Follow up on outstanding requests to support timely resolution.
• Maintain accurate records of customer interactions and service-related requests.
• Communicate recurring customer questions and feedback to the appropriate team members.
• Work collaboratively with colleagues to maintain consistent service standards.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Attention to detail and ability to manage multiple tasks.
• Dependable, adaptable, and comfortable working with a team.
• Willingness to learn company procedures and service expectations.
• Previous customer service experience is helpful but not required.

Benefits

• Training and guidance for the position.
• Opportunities to strengthen communication and problem-solving skills.
• Supportive and collaborative work environment.
• Professional development and potential career advancement.
• Experience in customer relations and service operations.