Customer Service Representative

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that. 

• Paid Time Off and flexible scheduling 
• Creative and competitive pay plan options 
• Health, dental, and vision insurance
• 401K program with a company match 

Reporting to our Customer Care Manager, our ServiceBusiness Development Center Representative will ensure that all inquiries that come through the phone and internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience. 

What We Offer

• Competitive hourly rate with uncapped commission 

• Medical, vision, and dental insurance

• 401K with company match

• Paid vacation

• Saturday lunches

• Employee discounts on sales and service

• Paid training

• Competitive pay plans

Looking for a visual? Click here for a message from our Dealer Principal

Qualifications

• At least one previous role based in customer service experience
• Excellent verbal and written communication skills
• Strong computer skills Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and ability to multitask required
• Organized, positive, hardworking and friendly personality
• Ambitious, goal oriented mentality and eager to improve
• Team orientated
• Valid driver’s license

Responsibilities (not limited to)

• Answer customer calls and establish follow-ups with service appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial service information
• Assist service/sales personnel and deliver messages promptly
• Follow up with leads that are not ready to make an appointment currently
• Follow up with no-show appointments
• Follow up with customers after visits
• Maintain Customer Success Index at or above company standards
• Other duties as assigned

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.