Customer Service Representative

Knoxville company is seeking a Customer Service Representative to receive customer calls, schedule jobs, dispatch jobs and manage customer relations. Pay: $17.00/hr Benefits: Medical, Dental, Vision
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Qualifications:

• Neat appearance and good grooming
• Punctuality
• Dependability
• Thoroughness and consistency
• Empathy and ability to listen
• Communication skills. Effective communication with fellow employees and customers enhances relationships, and results in customer retention.
• Interpersonal skills.
• Service demeanor.
• Familiar with basic computer operations and have experience with word processing, spreadsheets and using Windows-based applications, Office and organizational skills.
• Must possess basic organizational, clerical, administrative, planning and organizational skills.

• Create and maintain the weekly route schedule and communicate any changes to the schedule.
• Create and maintain all customer files as required.
• Schedule each week's initial service calls.
• Schedule and relay adequate information.
• Complete the sales call screen and create follow ups or booked jobs for all incoming calls from customers.
• Verify all jobs for the day and prior day have been completed, invoices created and payments added.
• Answer prospects' questions on the telephone.
• Handle customer inquiries.
• Maintain log of all incoming calls.
• Telephone contact with customers, to follow up on customer surveys, service calls, and complaints.